Terms & Conditions

Wild Alba Glenesk (“the Provider”) accepts your (“the Customer”) booking under the following terms and conditions.

Bookings

Bookings can be made via phone or email and will be confirmed upon receipt of a completed booking form issued by the provider and confirmed by the customer. Full payment will be made prior to the start of the tour and the tour guide will take either card payment or cash.

Cancellations and Refunds

The Provider will only cancel tours due to circumstances out-with our control, in this case a free transfer to an alternative date will be offered or a full refund will be available.  Where the customer cancels the tour reservation then the effective date of cancellation will be the date the provider receives written notification of the cancellation. In the event of a cancellation, a charge as detailed below, shall be payable by the Customer.

Cancellation Charges

The following cancellation charges apply to all bookings:

When notification of cancellation is received less than 5 days prior to tour date – 50% cancellation charge
When notification of cancellation is received less than 48 hours in advance of tour departure time – 100% cancellation charge
If no notification of cancellation is received – the customer will be held liable for the full cost of the cancelled activity
We regret no refunds can be offered if the Customer is late for a tour.

Insurance

The Provider has full public liability insurance and passenger transport liability and will take every opportunity to reduce the risk involved in activities offered however, due to the nature of the activities there will always be some degree of risk involved. Whilst not mandatory, you may wish to arrange your own personal injury insurance and/ or holiday insurance. Please note, instructions from employees of the Provider must be obeyed at all times in order to minimize risk.

Force Majeure

The Provider does not accept any liability for loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, temporary mechanical or electrical breakdown, explosion of or radioactive contamination from any nuclear facility or other events beyond the control of the Provider.

Reduction in Numbers

The Customer must inform the Provider in writing of any reduction in numbers 5 days prior to the tour, any reduction in numbers less than 5 days prior to the tour date will result in the Customer being held liable for the full cost of the reduction.

Minimum Numbers

Our minimum number on every outing is 2 people unless otherwise stated.  Arrangements can be made for single tours, please ask.

Smoking

Smoking is not permitted in any of our vehicles

Dogs

Unfortunately, dogs are not permitted in our vehicles, we can accommodate assist dogs.

Children

We welcome children of all ages on our tours but under 16yrs must always be accompanied by an adult.

Weather

Tours will take place in all-weather deemed safe in the opinion of the Provider. The Provider reserves the right to alter routes should this be necessary in order to provide the best service possible in the given conditions. The above cancellation policy applies for tours cancelled by customers due to weather conditions.

Clothing

Sturdy footwear and suitable outdoor clothing suited to the Scottish climate must be worn. The Provider reserves the rights to refuse participation to customers who dressed inappropriately with inappropriate footwear.

Alcohol and Drugs

The Provider reserves the right to refuse participation to clients they believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given.

The Provider reserves the right to refuse participation to any Customer whose conduct or manner is likely to cause offence or upset to other passengers. In such cases full cancellation charges apply and the Provider shall have no further liability to that passenger.

Complaints Procedure

The Provider will do everything in their power to ensure every customer has a thoroughly enjoyable experience.  If any customer is dissatisfied with any part of the experience provided, the exact reasons for their feelings must be detailed in writing and given to the Provider. This document will then be taken into consideration by the Provider who will ensure a satisfactory outcome is reached for both parties.

Gift Vouchers

Gift vouchers are valid for 12 months from date of purchase unless otherwise stated.

Privacy Policy

What information do we collect?

We collect information from you when you register on our website to book a tour.  When purchasing on our website you may be asked to enter your name, address, email address and mobile contact number.

What do we use your information for?

Any of the information that we collect from you may be used in one of the following ways.

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To personalise your experience (your information helps us to better respond to your individual needs)

To improve our website (we continuously strive to improve our website offerings based on the information and feedback we receive from you)

To process transactions.

Your information whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

To send periodic emails.

The email address you provide for enquiring about or purchasing a tour may be used to send you information and updates pertaining to your enquiry/purchase, in addition to receiving occasional news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from future e mails, we include detailed unsubscribed instructions at the bottom of each e newsletter.

To administer a contest, promotion, survey or other site feature.

How do we protect your information?

We implement a variety of security measures to maintain the safety or your personal information.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or serving you, so long as those parties agree to keep this information confidential. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy and terms and conditions

Changes to our Privacy Policy and Terms and Conditions

If we decide to make any changes to the terms and conditions and/or privacy policy, we will post these changes on our website (www.wildalbaglenesk.com). The T&Cs were last modified on 05.03.2019.

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